It may take some time depending on the number of files you have and the total size. You can use the "Email me when done" option to get notified once the archival completes. You can then download the created archive locally. Make sure to download it to your Google Drive shared folder or copy it there after download so it gets synced and backed up in the cloud.
Eric has been writing about tech for over 27 years. He was on the founding staff of Windows Sources, FamilyPC, and Access Internet Magazine (all defunct, and it's not his fault). He's the author of two novels, BETA TEST ("an unusually lighthearted apocalyptic tale"--Publishers' Weekly) and KALI: THE GHOSTING OF SEPULCHER BAY. He works from his home office in Ithaca, New York. 
Refresh the page and try again. Sometimes it is better when no other applications or software are running. For example, close Word, Excel, etc., and/or anything else that you are not using at the moment, and make sure you are not connected to Skype, Facebook or your email while doing the video download so your computer is not "busy" running heavy apps or software.
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